At the beginning of January, I rent a dedicated server, install a Hyperliquid node and a simple parser. I use the server for 2 months without any prob
...lems, but in early March it starts crashing every evening, and on the evening of March 6 it dies completely.
I create a ticket, after a day I am given no specific information and only offered to provide access to a KVM panel. I agree, but during the day I still do not receive a response and decide to write to support in Telegram. And only from there I get the information that my server is blocked! (on the website it was shown as active the whole time)
And this is where it gets interesting. On March 7, I am told that my server is blocked for scanning (which is probably related to how the node works), and I am asked to fix the violations without any access to the server. On March 10, they ask about the software installed on the server, I answer honestly. On March 13, they reply with the following: "We can unblock the server only with a full system reinstall, network scanning from our servers is prohibited.", I agree, since I had already decided that I want to get a refund, and with a blocked server this is impossible. On March 16, I am told that the server is permanently blocked. On March 20, I am told that refunds are not provided for blocked services. I wrote to support every day, but they responded to me once every 3 days.
According to the terms, blocking of services and refunds are only at their discretion, so there is nothing to argue about, even if you did nothing wrong. Interestingly, the server was renewed one day before the block (March 5), and even in this case the money for the unused period was not refunded.
In the end, support absolutely does not care about you, any information about the situation has to be almost begged from them, support agents contradict themselves, no one allowed me to retrieve data from the server, no one refunded me the money for 29 unused days, -200$. I really regret that I fell for their widespread advertising, I do not recommend anyone to waste time on their terrible service.
