A2 Hosting vs HostPapa 2019

I can only recommend Hospapa.

s DNS Resolver issue for at least 5 hours (nothing was working).
Today (Cyber Monday 2018) There are multiple failures, MySQL is down for 9 hours (no e-shops and other websites with databases are online), many e-mails are not delivered and God knows what else...
My clients with e-shops are down on a Cyber Monday. Money was lost, A2 Hosting will pay one way or another...
The support takes hours to respond.
There is no real info provided, only that "currently experiencing a MySQL service interruption" and "Our System Operations team is still working on correcting an issue with database driven websites. We will continue to provide updates as quickly as possible."
I'm looking to move elsewhere. Been a journey for more than 2 years but A2 Hosting is not what once was... "reliable".

a domain in early morning and was told it would take 20-30 minutes. I waited 4 hours and nothing came in for email other than the invoice for the the payment. I contacted the online help and was told that it was because I needed an Organization. However as part of signing up that information was given in full on the app and if it WAS a problem, why not contact me and tell me instead of making me contact them. They have my info and email!
I gave the online rep the info once again and chalked it up to a one off. I then waited another 4 hours and heard nothing again. So once again contacted tech and was given a ticket number and no reason other than they are looking into it. I contacted them again after another 4 hours and they still were not able to tell me what the problem was or how long until it's resolved.
My thought is they most likely closed the office and there is no-one to help me now being off their regular business hours but they just don't want to say that. When I told the online rep that I wasn't happy... he just stopped communicating all together in the chat window and left me sitting there. So, I would have to say at that my first experience with hostpapa has been a very negative one and if I could go back in time I would take my business elsewhere.