Shopify clearly knows that they can't be successful if their customers' sites aren't up and running. They have invested heavily in making sure they have extremely reliable hosting.  In fact, they offer a 99.99% uptime guarantee, which is very nice.  They also monitor all their servers and network connections with live technicians 24/7/365.

This is not a normal web hosting company so they don't really focus on the web hosting features that they offer.  This is because most people who use them aren't going to be extremely tech savvy but rather they will be business owners looking to get their products online.  That being said, they do have fairly good web hosting options.  They have unlimited bandwidth so no matter how many people come to your store you won't get charged any extra.

They also offer SSL Certificates for security and daily data backups so you can be sure your site is safe.  One of the most impressive things about this company is that they have instant upgrades of the hosting service.  This means if your store grows quickly or gets a lot of traffic they will assign the necessary system resources to prevent downtime or slowness automatically.  This is a great service that helps ensure you and your visitors are always happy with the site.

In addition to the hosting specific features there are dozens of other great benefits including marketing and SEO help, analytics information, mobile site management, shopping cart features, themes for your store and much more.

In addition to being on site 24/7 monitoring your servers and network connections, they also offer excellent tech support when it is needed.  They are well known for helping customers with any type of issue they are having.  There is also quite a bit of self-help material available on their site to help you get your store up and running smoothly .

The prices for this company aren't based on the web hosting features but on the store features.  If you are running a small and slow store it will only cost you $9 per month.  For those who are running very large stores and want lots of extra features (including the ability to run your store offline) it can go up to $179.  You'll get all the hosting specs you need at all the different store levels, which is nice.

This company also makes money by charging you a small fee for each transaction that goes through.  The fee is 2.7% of offline or 2.9% of online transactions plus $.30 for each online transaction.  These are in line with what other eCommerce sites charge for these types of services.

Shopify has exceptionally nice and helpful customer service representatives.  They can help you with issues related to your website whether they be technical or not.  Most people won't have any trouble with the hosting side of things, but if you do they also have good hosting tech support.

The site itself is very user friendly for people of all experience levels.  Shopify seems to understand that many people using their service are not going to be too tech savvy so they made things as easy as they could without limiting the services they can offer.