Rackspace is a leading cloud computing services provider. But does Rackspace make technical support a priority? Read this article to learn about all its available support options and how to access them.

Rackspace Customer Support Contacts

	Email Support	Legal Notice – legalnotice@rackspace.com Abuse – abuse@rackspace.com
	Live chat (ticket) support	Log into your account to create a ticket
	Call center support (Phone)	Support Phone – 1-800-961-4454 International Support – +1-512-361-4935
	Knowledge base support (Documentation)	https://docs.rackspace.com/
	Blog	https://www.rackspace.com/blog
	Resource center	https://www.rackspace.com/resources
	Cloud solution library	https://www.rackspace.com/library

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Rackspace Social Media Support Contacts

	Rackspace Instagram	https://www.instagram.com/rackspace_technology/
	Rackspace Facebook	https://www.facebook.com/rackspacetechnology
	Rackspace Twitter	https://twitter.com/Rackspace
	Rackspace LinkedIn	https://www.linkedin.com/company/rackspace-technology/
	Rackspace YouTube	https://www.youtube.com/rackspace

Rackspace SLAs & Agreements

	Email SLA	N/A
	Live Chat SLA	https://docs.rackspace.com/docs/getting-help
	Call Center SLA	https://docs.rackspace.com/docs/getting-help
	Forum SLA	N/A

Rackspace Legal Contacts

	Terms & Conditions	https://www.rackspace.com/information/legal
	Privacy Policy	https://www.rackspace.com/information/legal/privacystatement
	Security Policy	N/A
	GDPR	N/A

Other Links

	Wikipedia page	https://en.wikipedia.org/wiki/Rackspace
	Affiliate Program	https://www.rackspace.com/partners/referral-program

Rackspace Alternatives

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Support rating based on HostAdvice users: 4.6	Support rating based on HostAdvice users: 4.9	Support rating based on HostAdvice users: 4.9
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Rackspace Support User Reviews on HostAdvice

Here are some Rackspace user reviews from HostAdvice readers.

How to Contact Rackspace

Here are a few guidelines to help you contact Rackspace support:

Rackspace Ticket Support

To access Rackspace, you need to have an account. Once you create an account, follow these steps to access Rackspace’s 24/7 live chat support:

• Visit Rackspace’s website.
• Click on the CONTACT US button at the top right corner of the page.  
• Scroll down and click on the SUPPORT tab.
• Select your login option. You can choose to log into your Rackspace Customer Portal, Cloud Office Control Panel, Microsoft 365 Portal, or Rackspace Webmail.
• Start a live chat.

Email Support

Rackspace also offers different email support channels for different purposes. However, none of these are related to solving customer complaints. Here are its  email addresses:

• Legal Notice – legalnotice@rackspace.com 
• Abuse – abuse@rackspace.com

To find the current email addresses:

• Visit Rackspace’s website.
• Click on the CONTACT US button at the top right corner of the page.  
• Scroll down to locate the GENERAL CONTACT INFORMATION heading
• Use the email addresses displayed

Phone Support

Rackspace offers 24/7 phone support to US residents and international customers. To access the phone numbers:

• Visit Rackspace’s website.
• Click on the CONTACT US button at the top right corner of the page.  
• Scroll down to locate the phone numbers.

Tutorials and Knowledge Base

Rackspace offers learning resources and documentation to help users resolve setup issues and get clarification.

Here is a step-by-step guide for accessing the knowledge base

1. Visit Rackspace’s website.
2. Click on the CONTACT US button at the top right corner of the page.  
3. Scroll down and click on the SUPPORT tab.
4. Locate the HELP DOCUMENTATION heading and click on SUPPORT DOCUMENTATION OR API DOCUMENTATION.
5. Browse the topics or use the search bar to find a resource that provides information on your issue or query.

To access the resources page:

• Visit Rackspace’s website.
• Scroll down and click RESOURCE CENTER under the quick links category.
• Browse the topics or use the search bar to find a resource that provides information on your issue or query.

To access the Rackspace blog

• Visit Rackspace’s website.
• Scroll down to the footer links and click RESOURCE CENTER under the quick links category.
• Scroll down to the footer links to locate the BLOG heading.
• Click on ‘Expert Insights Tech Blog,’ ‘Rackspace Blog,’ or ‘Solve: Thought Leadership.’
• Browse the topics or use the search bar to find a resource that provides information on your issue or query.

Rackspace Customer Support via Ticket Support

Rackspace’s ticket support generally offers fast response times. However, some customers report slow response time. You need an account to access the ticket support.

Rackspace Customer Support via Phone

Rackspace phone is the best option for direct, prompt support. You can expect a support agent within minutes.

Rackspace Customer Support via Tutorials and Knowledge Base

Rackspace’s articles, guides, and other resources are sorted into categories so you can find relevant information quickly. You can find specific resources easily using the search bar.

More about Rackspace

Rackspace is a managed cloud computing company that provides a range of cloud services to businesses. It was founded in 1998 and has since grown to become one of the leading companies in the cloud computing industry. We provide more details and reviews in our comprehensive Rackspace brand review.

Rackspace Alternatives

Looking for more hosting providers with reliable customer support? Check out the top-rated hosting alternatives that offer comprehensive customer support. This list was developed using the wealth of reviews left by our users.

Support rating based on HostAdvice users: 4.6	Support rating based on HostAdvice users: 4.9	Support rating based on HostAdvice users: 4.9
Hostinger	Kamatera	FastComet