After one and one half years I finally got a hold of an employee that really had customer service skills. The employee's name is Josh and his ID number is AB51320. I really want him to be honored by upper management for sending a check that was due to me for over one and a half years. He followed thru with the correct departments and got the job done. I had experience with employees hanging up on me, telling me they didn't give that type of refund, and shutting down the communication on line. Please give Josh a raise-he makes up for the employees that are just at work to collect their pay checks, and don't plan on really helping the public..Thanks Josh