Writing as an active customer who wanted to use the company's services — but ran into obstacles the service makes no effort to resolve.

1. VPN servers are unavailable, no compensation offered.
I purchased the Starter VPN plan in April 2026. UK, US, and Canada servers are inaccessible when connecting from Russia. I contacted support (Ticket #639549) and, on my own initiative, collected and submitted logs — without being asked. The ticket was closed without a resolution: "The VPN service is not entirely under our control and we are unable to make any adjustments." No compensation was offered for non-functioning features — citing the terms of use.

2. Billing fired against the customer's own settings.
A renewal invoice arrived while my Starter VPN subscription was still active. The Auto Renew option in my account was set to Off. The error was acknowledged and corrected only after I manually contacted support (Ticket #248945).

3. Unsubscribing from the mailing list is impossible — and that's an architectural problem.
There is no unsubscribe button for marketing emails anywhere in the account panel. I contacted support (Ticket #248945). The response: "Unfortunately, we do not currently have such an option." The ticket was forcibly closed. I raised the issue again — the next reply did not address the question, and the ticket was forcibly closed again.

Critical security alerts and marketing emails are sent through the same Mailchimp channel from a promo@ address. If you unsubscribe via the link in the email, you risk missing critical server security notifications. This is not merely an inconvenience — it is an architectural flaw that violates both GDPR and Mailchimp's own terms of service.

The company has been operating since 2008. It is strange to see the absence of a basic unsubscribe mechanism from a provider with that kind of track record.

4. There is nowhere to file a complaint about a staff member.
The complaint form on the website only accepts reports of violations committed by hosting clients. There is no channel for feedback about the conduct of employees acting on behalf of the company. No direct management contacts are available. When I referenced applicable legislation, a staff member replied: "I don't think you should be trying to scare us." There is nowhere to escalate.

Two tickets closed. One out of four issues resolved. An identical review has been published on Trustpilot. No response in 92 hours.

Обратилась в вашу техподдержку, ребята помогли решить проблему, настроили кеш, поотключали ненужные плагины, подробно объяснили, где и за какими показателями следить. Мне понравилось, что ваши специалисты открыты к общению и не бросают на произвол судьбы тех, у кого нет IT знаний.

Coopil sait iz vebarhiva, dolgo veli perepisku s rebiatami iz tekhpodderzhki, chtoby perenesli ko mne na hosting, aktivirovali na novyi domen. Udivilsia o tom, chto bystro otkryli mne sait i aktivirovali i pri etom ne vziali za eto platu

Otlichnyi sapport, vsegda na sviazi i gotov reshit liubye problemy. Nedavno upal server, podniali, pereustanovili vse pakety i deneg ne vziali :) Konstantinu respekt i uvazhuha!

Otlichnyi hosting, s otlichnoi podderzhkoi. Problemy reshaiut ochen bystro. Perenoshu vse svoi saity

Зашел и пользуюсь более месяца, не думал что будет столько вопросов у навечка по установке сайта, но ребята из поддержки все растолковали, многое сделали за меня, подсказали как делать самостоятельно если буду еще сайты заводить, вообщем рад что этот хостинг выбрал.

Пользуюсь уже больше 6 месяцев. Uptime - суперский! За все время у меня ни разу ничего не упало. Очень отзывчивая служба поддержки, оперативно отвечает. У меня довольно "прожорливые" по ресурсам задачи - парсинг данных с магаинов на миллионы товаров, предоставленная система справляется просто суперски! Всячески рекомендую!

Good hosting. Top level support. I could not upload the site to the server, I wrote an error - the support service found an error and fixed it. The site works without problems! Thanks!