I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a backup and support within ...
record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
Exceptional Support Service - A Beacon of Customer Satisfaction!
I recently had the pleasure of experiencing top-notch support from Tusar, and I can't sing his praises enough! I was facing some complex hosting probl...
ems that had me scratching my head, but Tusar came to the rescue like a true expert. His guidance and solutions were not only effective but also remarkably user-friendly.
Tusar's approach to problem-solving was truly exceptional. He patiently walked me through each step, ensuring that I understood the process and the reasons behind his recommendations. His dedication to providing user-friendly support was evident throughout our interaction. He didn't just fix my hosting issues; he empowered me with the knowledge and confidence to tackle challenges in the future
Over the last year, the service from Arvixe has been horrendous. There have been server outages that have lasted from hours to almost a week. Technica...
l Support staff is incompetent. Additionally, they do not read the messages that one sends in chat. As for generating a trouble ticket, I generated a trouble ticket on Dec. 30, 2022 at 8:30am Central Time. They did not respond until January 3, 2023 at 9:05am stating there was no problem. Well. NO SH*T, Sherlock. The server reappeared sometime after 21:00 on Saturday, December 31, 2022. Even though the server shared057.arvixe.com died sometime on December 29. There are no reports that anything was wrong with the server. Plus, Arvixe raises their rates every year once you are stupid enough to purchase a service. Things were good in 2015, yet the service and support has rapidly declined since 2019. At one time, I hosted 10 domains on Arvixe. Because of poor service I moved them to another hosting service. Will move the last three this month.
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