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WebHostingPad: Захватывающие Возможности для Малых и Средних Сайтов
WebHostingPad размещает более 300 000 доменов по всему миру. Они предлагают 99.9% аптайма для своих клиентов, надежное оборудование, множество интересных инструментов и приличный набор неограниченных возможностей: веб-хранилище, трафик, домены, базы данных MySQL и email аккаунты. Стоимость может составлять всего лишь $1.99/месяц.
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I have a Power_Plan_Plus + WordPress Premium account in Webhostingpad where I host some of my projects and a series of Wordpress sites; mainly from my small business (a cafe), a non-profit foundation and a underground music music blog. I have been with this particular provider (WHP) for more than thirteen years, but a few years ago I think, some company bought them and since then their service has been declining, ; like the costumer support; they are fast to respond, but not very friendly and sometimes they just refuse to help or try to sell you their freelance assistance. And they always try to blame you for the downtime and unjustified restrictions.
I'm not sure if it was around October or November of last year (2021) that they started promoting the SiteLock addon in the admin login page, but since I never had serious malware problems I didn't consider it necessary; until a couple of weeks ago that we found that our main site was been blocked by the browser because it was supposedly infected with malware (I couldn't access any part of the site, as Firefox and Chrome automatically blocked it); which was fixed very "easily" by activating a free version of SiteLock, provided by my hosting provider.
Around two weeks later, overnight all of our sites are blocked as they appear to be infected; my account was temporarily suspended by my provider and due to the "magnitude of the infection" they offered us the SiteLock Pro paid solution or other specialized paid services, but their costs far exceed what I can invest in maintaining a series of web pages (which I don't actually monetize); Not to mention that I find it very suspicious that this had never happened until SiteLock came along (and doing some research I found this article: https://rb.gy/niwq2v which confirmed my suspicions).
Their technical support and customer service departments have been of not help at all (on the contrary, they made us really mad) and they just blame Wordpress for the malware infection.
Now my plan is to ask them to grant us temporary access to my account; somehow clean the malware and back up all the data and DB; then move everything to a different and more ethical shared hosting (change passwords on all sites and databases) and research for free or more affordable solutions to monitor the necessary sites (in theory some of the Hosting solutions I have looked into seem to have better security tools built into their shared plans hosting).
Surprise Billing from WebHostingPad without Notification
WebhostingPad billed my credit card for a 3 year web hosting automatic renewal. I did not know that this billing would happen. Their policies state that I was to receive e-mails 30 days before the renewal and 7 days before the renewal to remind me of the upcoming charge and enable me to cancel. I received neither e-mail. Strangely they had no problem getting an e-mail to me after my credit card had been billed. I wonder if they did this intentionally to avoid having clients cancel because of Covid business closures? When I complained to the reps, the attitude amounted to "We have your money, end of story." Disputing the charge with the credit card company was unsuccessful, as I could not prove that I had not received those e-mails. I wonder if anyone else has had this experience with WebHostingPad?
I'm sorry you had a negative experience with our company. Hosting accounts are set to automatically renew to prevent interruptions of service. This was covered in the terms of service you agreed to when you signed up.
We automatically send out emails notifying you of any upcoming charges. These emails state the service being renewed, the amount due, the date we would attempt to charge the card, and cancellation instructions if you did not want to be charged. I can assure you these emails were sent as they appear in our logs.
Unfortunately we cannot control whether clients receive our emails are not. We recommend clients whitelist our domain/email to prevent important messages from being sent to the spam folder or blocked by your email provider. Clients are responsibile for keeping up-to-date contact information.
We are not trying to trick our clients out of cancelling. We provide the cancellation instructions in all invoice notifications as well as in our terms. The chargeback processing center is an independent entity and we do not have any control over their ruling of the case.
All of my e-mail information was up to date and you had it. I always check my inbox primary folder, my social folder and my promotions folder. I find it very strange that after my credit card was charged, every e-mail that you sent to me arrived in my primary folder with no problem and the 2 notification e-mails somehow got lost. No way for me to prove that you did not send them, but perhaps do you have a way to prove that you did send them?
We do have records in our system of all notifications/emails sent to your account. These logs show the date and time the emails were sent, as well as the content of the emails themselves. Due to privacy concerns, this is the most information I can provide on this platform:
07/29/2020 06:03[ Web Hosting Pad ] - Invoice Payment Reminder 07/06/2020 06:00[ Web Hosting Pad ] - New Invoice Created
Sometimes spam filters or email providers will block certain messages they believe to be spam, including emails with financial information, the words "invoice" or "bill", or any currency symbol as so many phishing emails involve the same text. Subsequent emails would not necessarily contain the same information, which is why they may not be blocked.
We cannot control the individual behavior of these email services or spam filters, so we recommend that our clients whitelist us to prevent false flags on any of our messages.
I do apologize for any issues you experienced with us. I realize your case has been closed for a while, so I don't have any actionable solutions for your issue, but if you have recommendations on any ways we could improve our service or billing communication moving forward, you are welcome to submit feedback via the following form: https://www.webhostingpad.com/forms/feedback/
We do read all the feedback submissions we receive and take them into consideration.
My e-mail server is GMAIL and that is about as mainstream as you can get. I suggest that you take responsibility for my experience - which is that I was tricked into paying for a renewal that I did not want and that I would have cancelled had I been notified per your stated agreements. How am I supposed to know what I need to do to make sure I receive the e-mails that you stated in the contract you were going to send? No other companies I do business with have been unable to get important e-mails like that to me. I find in your replies the same lack of taking responsibility, lack of sympathy, unwillingness to acknowledge and correct wrong that was done, easy self-justification and basic attitude that "We have your money and there is nothing you can do about it" as I encountered when I talked on the phone to your representatives. I will never again do business with your company and recommend that anyone reading this also do not do business with your company.
One more thing to add: the yearly Domaine Renewal notices (for about $15) have never gone to spam. Your explanations do not add up. Why would not 1 but 2 reminder e-mails fail to show up in my in-box to notify and remind about a $200 renewal?
You should be and should have been doing the following considering the possibility for the problem I had ...... the info below is copied from the beginning of an online article about how to make sure your e-mail gets read:
"Has this ever happened to you?
You send out an important email, expecting to hear back quickly. But...time passes, and nothing. After a while, you start to wonder whether your recipient ever read the email. There's no way to tell if an email has been read, or is there?
Fortunately, there are actually two ways to tell whether an email has been opened and read:
Request a return receipt Use an email tracking tool"
If the above shows that the e-mail was not received and read, you could reach out to the client with more e-mails and possibly a phone call.
As I said, you should have been and should be doing this. Do I think you are going to do this?? Absolutely not.
I'm sorry you had a negative experience with our company.
Please note that you are able to take backups of your account for free at any time while it is active. Unfortunately your account had been suspended for being overdue on payment, and we do not reactivate overdue hosting accounts without payment or provide free hosting services here. It costs money to run our servers.
We do not delete files in this way. Files of suspended/overdue accounts are held for a period of 90 days before removal from the server.
You are welcome to ger in touch with us to discuss retrieval of your files, although please note we have already presented all available options to you, and we do not reactivate overdue hosting accounts without payment.
I've been using them for quite a few years...at least over a decade now. Many years ago, when I first opened my account with them, I chose them based on price. To be honest, back then, I wasn't crazy about the customer support, and thought about leaving them. More recently however, over the past 5 years or so, there has been a dramatic improvement in this regard. Typically, if I have a problem, I can open a chat session and get a pretty quick resolution nowadays. I just experienced this today, which prompted me to leave this review.
I have been using WebHostingPad for over 13 years and had near perfect reliability. On the few occasions I have had a question or technical issue that I needed resolved, there has always been a knowledgeable technical support rep available with excellent response time. I have a simple website and don't take advantage of many of the available tools, but I can't imaging needing anything more than what is provided. I have 40 years of software development experience and in my opinion WebHostingPad provides a comprehensive set of tools with an easy to navigate dashboard.
I am a small business owner who founded a company 6 years ago and have developed it since. Not having much experience with the websites, hosting, domains, etc. I somewhat fumbled my way through getting some of my digital resources up and operating. I luckily have a few good friends in IT that helped me through things. I originally had Gandi.net for all of my services. I cannot begin to explain to you how bad the experience was with their company. I would go into more detail, but at the end of the day I had little control over what was going on, their interfaces/sites were a quagmire, I would have to make random payments (not small ones) hoping that they would solve my problems, which they never did, until one day my friend suggested webhostingpad.com The bomb okay. They have live people that you can call that help completely technically un-savvy individuals such as my self. They go above and beyond to get things functioning again properly even when they are not the cause. I have had residual problems on the Gandi.net end as well as the Google end, and wehostingpad.com literally did all of the ground work with them go get my site and email up and running again. I am so grateful that I purchased my services in advance from wehostingpad until 2030! Truth
I got a new PC and in going through the migration of Email, had some problems changing the passwords. Turns out my old devices were frequently re-trying the old passwords and this resulted in a block on my account.
I chatted with WebHostingPad tech support, and they were able to help me sort it very quickly.
Good prices, Good services, Great support! I recommend WebHostingPad.
WebHostingPad didn't have the best reviews, but seemed to be offering good services at good prices, so I was suspicious that maybe some of the negative reviews were plants by the competition, so since I like to think for myself, I gave them a shot and I'm happy I did. Don't believe the naysayers. Due to my own errors I've had to avail myself of their support services on two or three occasions. On each occasion they got back to me very quickly and resolved all my challenges courteously and professionally. I've used the chat services twice and on each occasion they were there within a minute. The one ticket I had about pricing was answered within a couple of hours. Frankly, I'm impressed. IMO they've got the best support in the business. I highly recommend you try 'em. You won't be disappointed.
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