Over...Читать дальше time, it took longer and longer for support tickets to get addressed. Since Sept. 2018, I haven't been able to contact technical support at all. They no longer offer phone support and no one responds to chat requests. I tried contacting them via email and was told to use the online chat system, which doesn't work.
From a pure hosting perspective, their service has been good. It's been stable and the server performance has been reasonable. However, if either of the sites we host with them now go down, I wouldn't have a way to contact support.
Lastly, the hosting cost now appears expensive, considering I can't contact technical support anymore. I'm in the process now of finding new website hosting.Свернуть