Some people complained about the lack of support but I can guarantee that's been fixed! I have been their customer for about 4 weeks and have about 8 sites with them. They are ALWAYS available on the live chat and they fixed any issues I came across. They fixed an infected website and the problem was not even caused by them. The only downside is that you have limited control over your websites (no DNS management) but you can request them to make all the changes you want on your DNS zone.