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Time and Time again any issues that are out of my comprehension have been handled, explained and taken care of by the Experts at MDD Hosting, Whether it's Tim, Eric or anyone in the support team, they have always been extremly support, patient and found a solution. Thank you MDD Hosting for being awesome and providing incredible service.
Micheal and his team at MDD Hosting are awesome. Speed - boosted by LiteSpeed cache - is lightning fast. Support is always quick, courteous, and knowledgeable (provided I'm not ridiculously abusive like maybe cursing at them in Czech or something). Uptime is very good. Price is exceptionally reasonable. Overall, the best value in webhosting that I have found in 20 years of web work. Highly recommended. (SiteGround rocks too, by the way, just more expensive. And for extreme budget hosting, check out BuyShared.net)
I was recommended by a friend to MDD Hosting. These guys were simply the best and so glad I was recommended.
They assisted me in a professional business manner and always came back quickly to any requests I had during the migration from my old host to MDD Hosting. I expect like all migrations there are going to be some issues but all their staff members were knowledgeable and didn't give problems, they always gave me the solution.
Cannot speak highly enough of the team, and if you are looking for a good, reliable and friendly provider, choose these guys, I am absolutely delighted with this company and will be recommending them at any future opportunity to do so. 5* service, thanks MDD.
I moved away from Siteground, not because of their services, but because of their ongoing increase of price. I did not find anything I can not do at MDD that I could with my old host. The fee I pay now is significantly lower then my old host. I did not experience any downtime in the year that I am with them. I opened 2 support tickets and the response time was super fast. The response itself was very clear and helped me further in no time. I found their interface user friendly, their support very adequate, their features more than I can handle. They proved to be very reliable and all that for a super friendly price. All and all I am very satisfied
Owner is a Prima-Donna that does most of the support. If Michael Denney, the owner of (MDDHosting) doesn't like what your are saying..he'll cancel your account accusing you of abuse.. I challenged him on our VPS uptime. We have mxtoolbox emails that say different. He said he doesn't care what 3rd party tool say. Then, I was told our account was terminated. We went with a larger company that uses SSD. We have interacted with 7 support people, very, very good support. Servers are much faster...very happy with liquidweb.
As you can see this website 'host advice' does not check credentials.. We are clearly an American company and they post us a s Czeck. They need to be held accountable for their actions. When I posted this, I saw no box or anything about country. This company needs to be more careful and not post lies.
I am not 'hostadvice.com' but I can tell you that IP Databases are by nature not 100% accurate. It does, for example, show that MDDHosting.com is based out of Melbourne based upon the IP although we are most certainly not. That said we do use CloudFlare and Melbourne is the closest CloudFlare POP to HostAdvice.com most likely and that's why it shows that.
Either way - nobody is being malicious towards you - not us nor HostAdvice.com.
I am sorry that you feel the need to start out a review of our services with a personal attack on me. I did ultimately decide to discontinue your services due to your abusive communication with our staff as well as myself. Once you realized that we were not going to renew your service you apologized and essentially begged us not to end your service.
That said - we ended your service because it was clear to us that we were not the right provider for you and that you are not the right client for us. We are sorry that this is the case - but it is what it is. As you are clearly happy with your new provider I think that us not renewing your service was good for you [in that you got with a provider you like more] and us [in that we no longer have to deal with an abusive client].
With a VPS we have a Network Availability Guarantee which will give a pro-rated credit for the time that the network is down and we had no network outages that you would have received credit for. It is entirely possible, due to the nature of a VPS, that you could have downtime that was not related to the service we provide itself [for example - if you stop Apache or LiteSpeed - your site will be 'down' even though there is nothing wrong with the service we're providing you].
We do have thousands of happy customers but we do understand that we cannot make everybody happy and that we are not the perfect solution for every need and every client. We do our best to be the best we can be but nobody is perfect.
You were given a full month to find a new service as we simply did not renew you - we didn't cancel your service and kick you out immediately. I even reached out to remind you a few times before the end of your service to make sure that you had backups / had your data downloaded. I didn't tell you this but I even made sure that our backup system would hold onto a copy of your data for a little while after you were gone just in case you missed or forgot anything and needed a copy [it happens].
I really have no malice or ill will towards you and I am glad that you are happy with your new provider.
Yes, you did dispute it. And you called it abuse. However, we are so much happier with liquid web...there servers are much, much faster (due to SSD's) and everyone is knowledgeable, not just the owner. Very satisfied you booted us out for the truth. There are alot better hosting then MDD.
No, you weren't the right hosting provider for us and wasted our time. It cost us time and money to move our VPS, at a difficult time. We paid about $75 per month for a VPS with MDD. The reason I am responding again, is so others will know what my experience was with MDD Hosting and with you, the owner. Our account was terminated, because I complained about our VPS uptime through a chat. If I had known, a complaint through a chat would result in termination, I probably never would have begun using MDD Hosting. Chatting just like texting can be misinterpreted You chose to judge the chat as abusive. Then choose to terminate our account. Then you choose to not pay for the referrals, saying we didn't get to the level of payment needed. Why would you think I would ever refer another client? A measly $20, how cheap. Then said you wished me the best. What? Sorry, it left a bad and bitter impression of you and MDD hosting.
I am glad we can agree on something - that we weren't the right fit for you.
I am sorry that moving to a new provider was difficult for you - we do understand it can take time and effort which is why we left your service online for a full month after we told you that we were letting you go - to give you time to find and migrate to a new provider.
Your service was not terminated because you reported downtime - we've never terminated an account for that reason. We have let go of a few customers over the last decade for being abusive and you are one of those few.
Our Affiliate Terms of Service does state that you must obtain a referral balance of $100 before we pay out commissions. This isn't something specific to you.
I understand you have a bitter impression - and I'm not trying to change your impression at all. If you're going to post something misleading about myself or the company I will correct you. If you post your opinion - it's your opinion and you're entitled to it.
When I say I wish you the best of luck - I really do - it's not sarcasm. I really am happy that you are happy with your new provider. Just imagine had we not let you go - you wouldn't be with them now - and more than likely you wouldn't be any happier with us now than you were when we let you go.
Us terminating your service _and allowing you time to migrate to a new provider_ was beneficial for you as well as us.
After noticing strange things happening with clients' accounts, I studied logs and discovered an IP from rural South Dakota had been messing around with cPanel, etc. in my accounts. I was kicked off their servers & had my account cancelled after posting this in a support ticket -
1] Please verify whether or not 184.108.40.206 is your agent's I.P. 2] Was his access known to his manager and considered proper? 3] What, exactly, was the purpose of this access (I have not requested support in a long time) 4] How many of your "agents" have back door access to my clients' domains? 5] Is there any reporting/accounting of these actions? If so, how do I go about getting a copy?
Your actions, and your dismissal response have made necessary a complete audit of our hosted domains, which is likely to cost me as much or more than a full year's hosting with your company.
Your sub-par response is even more head-scratching since companies like DigitalOcean offer more than twice the space and features at less than half the cost. And I can attest that their service is much more customer-friendly and thorough. You guys have changed a lot since we first began hosting here. It may be time to pull your head out of your a.. oops, almost forgot those tender ears .. out of your hat and reevaluate your marketing and support as well as your security procedures.
There was no 'data leak' although Mr. Castello opened a ticket threatening to go to law enforcement for 'attacking' his site and for us 'retaliating by hacking' him.
We actually had set up some internal monitoring to watch his site as he had reported some uptime issues that we couldn't correlate with our own monitoring. In short - we wanted to be able to catch when his site reported offline so we could look into it immediately as our network wide monitoring on the network and the individual host were not showing any issues.
He moved out, sure, and we did forget to remove the monitoring. We did so as soon as he reached out to us - but simply requesting a page from his site once per minute [normal for monitoring] isn't attacking him nor is it any sort of hack. That said - this is the sort of attitude we were dealing with and one of the reasons we chose not to continue his service.
He could have asked us why he was seeing requests on his site from our IP range and we'd have apologized for leaving the monitoring enabled and disabled it and that'd have been the end of it but instead it was a load of threats lobbed our way.
You were _not_ on a VPS, but a shared hosting plan.
You opened a ticket cursing and asked about an IP address in South Dakota. We asked you politely not to curse in support tickets with us and we let you know that if you open any support tickets we would potentially access the cPanel to investigate. We also informed you that one of our support agents was in South Dakota.
We refunded your most recent payment and told you that your service would not renew which gave you a full month [for free] to find a new provider. We let you know that it was clear that we were not the best provider for your needs going forward, apologized that we did not meet your expectations, and wished you the best of luck.
At the end of the day there are a myriad of reasons that we may access the server level control panel or account level control panels during routine operation as well as maintenance.
I hope you are happy with your new provider and I do still wish you the best of luck. I'm sorry that we were not the right provider for you.
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