I tried, to reserver a PEC email, and after 2 weeks, it wasn't validated even tho the payment was done, and we didn't receive any update.
We contacted the support about it, and they asked us to re-fill our order on a PDF, after doing this they asked us additional information and private documents, 3 days forward, i receive this direct email (not using the ticketing service we have been using before that):

From: 'Aruba PEC' via ~redacted~
Date: Wed, Sep 1, 2021
Subject: Casella PEC ~redacted~@pec.it non disponibile
To:

Casella PEC ~redacted~@pec.it non disponibile
----

This is supposed to be a professional service...
And the domain is still in "activation" on our account so this make absolutely no sens.

they charged me without my permision and when I requested explanation they replied pure non-sense topics.

i am using ARUBA CLOUD since 2017 as VPS customer and i found that if i got the problem then their will be no one who can provide you customer care. there is always lack of interest for the existing customers as i have a issue that the dashboard of VPS is not showing server since 100 hours and nobody resolve this
and i am trying to upgrade the service from centos7 to centos8 and my managed server is not be able to restart or even set to be off

reporting this problem i got first response after 60-65 hours and than after this i am waiting to get any other response about my problem

Sono cliente Aruba da 10 anni.
Ho spesso + di 100.000 euro per i loro servizi.
Il giorno prima della scadenze del contratto chiedo il rinnovo e cosa assurda mi mandano il rinnovo incrementato di quasi il 20%.
Quindi costretto ad accetare il prezzo non si può in un giorno migrare più di 10 Server.
Mai capitato in 10 anni..... che dire siamo veramente alla frutta.

Tempting price but zero support for when things go wrong (which they inevitably will with a buggy interface).

We've lost access through the control panel to two servers hosted with Aruba. We are still being charged for these servers but technical support tickets are marked as 'rejected' by them without any response or help on the matter.

Do not put any sensitive or data you can't afford to lose on their machines and, if you must use them, then only top up with the minimum amount.

Can not get sms with generated password from Control Panel.
So can not start use service.
There is error occurred on create support request

I'm into websites since 15 years, I've been customer of many different hosting companies and I can tell you that ARUBA is the worst. I pay for a hosting with domain about 3 years ago, now I transfered the domain somewhere else but they were supposed to keep my data in the hosting. NO! They delete all of my files hosted in their servers JUST AFTER 2 DAYS MY DOMAIN WAS TRANSFERED.

When you transfer a domain name somewhere else, the company always keep the hosting with all of your files since you've paid for it, BUT THEY DIDN'T! And they reply me saying that there is no way to retrive anything anymore.

BE AWARE!!!